Returns & exchanges

Returns

You may request a return within 15 days of delivery.

To be eligible for a return, pieces must be unworn, unused, undamaged and returned in their original packaging.

For hygiene reasons, earrings and pierced jewellery cannot be returned or exchanged unless faulty. This does not affect any rights you may have under applicable consumer protection laws.

How to Return

Email hello@fromsevra.com with your order number and the item you would like to return.

Once your return request has been approved, we will provide you with the return instructions.

For UAE orders, we can arrange a courier collection from your address. A return collection fee of AED 20 will be deducted from your refund. If you received an incorrect, damaged or faulty item, the return collection will be free of charge.

Once your return has been received and inspected, approved refunds will be processed to the original payment method. Please allow approximately 5–7 working days for the refund to be processed after approval. Cash-on-delivery orders will be refunded by bank transfer.

Exchanges

Need a different size? You may request one complimentary size exchange within 30 days of delivery, subject to availability.

The replacement piece will be dispatched once the original item has been received and inspected by us.

If your preferred size is unavailable, you may choose another eligible item or request a refund in accordance with our returns policy.

Faulty or Damaged Items

Every SÉVRA piece is carefully checked before dispatch. If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photographs of the item.

Once verified, we will arrange a replacement or another appropriate resolution at no additional delivery cost.